Heavyside Sales Assistant

This is an exciting time for NP Group as we heavily invest in our employees, with a culture of continuous development and the goal to become ‘the employer of choice’.

We are looking for a motivated and committed individual, who is flexible, with a professional approach to customer service, to join our team as a Heavyside Sales Assistant.

The key responsibilities include, but are not limited to:

  • Ensuring we provide excellent customer service by seeking out customers promptly, being helpful and courteous, in a professional manner
  • Building and maintaining relationships with customers to encourage repeat business
  • Being familiar with the range of products across the site and referring customers to other members of staff for specialist attention when appropriate
  • Dealing with customer complaints and escalating to management when necessary
  • Ensuring that all goods prior to delivery or collection, have been invoiced or paid for
  • Liaising with the Stock, Purchasing and Transport teams in monitoring stock and delivery timescales
  • Working closely with other members of the team to achieve the daily tasks in an efficient way
  • Ensuring that the Group health, safety & wellbeing policies are strictly adhered to
  • Maintaining a high level of accuracy and attention to detail

Key skills we will be looking for include:

  • Customer service experience
  • Excellent verbal, written communication and listening skills
  • Ability to work within a team
  • Able to work in a professional manner
  • Basic computer skills
  • Organised with attention to detail

This is a permanent position with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, employee assistance programme, pension, training and development opportunities and more.

To apply, please email people@np-group.com. If you require any reasonable adjustments to the application process, please call +44 (0) 1481 245801.

Click here to download application form

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