Sales Assistant Building & Decorating Centre

This is an exciting time for NP Group as we heavily invest in our employees, with a culture of continuous development and the goal to become ‘the employer of choice’.

We are looking for a motivated and committed individual, who is flexible, with a professional approach to customer service, to join our Lightside team as a Sales Assistant.

The key responsibilities include, but are not limited to:

• Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers
• Assisting with the day-to-day operations in the Lightside department both over the phone and in person
• Greeting customers and offering assistance, recommending products & offers and referring to experts when required
• Handling and resolving basic complaints
• Providing customers with product information by staying informed on the latest industry trends
• Processing orders and working with other departments to schedule delivery and redelivery
• Ensuring procedures included within the Group Health & Safety Policy are always adhered to
• Escalating critical issues to management and other duties as assigned

Key skills we will be looking for include:

• Sales and customer service experience
• Ability to multi-task, prioritise and work well under pressure
• Basic commercial awareness
• Excellent verbal, written communication and listening skills
• Ability to work within a team environment
• Works in a professional manner
• Proficiency in Microsoft Office and customer service software
• Organised with a high level of accuracy and attention to detail

This is a permanent position with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, employee assistance programme, training and development opportunities and more.

To apply, please email humanresources@np-group.com