Trainee Designer Plumbing & Heating
We are looking for a motivated, hardworking individual to support the Plumbing & Heating Manager and work within the team to promote, design and sell products. The candidate must be driven, with a passion for what they do and works in a professional & calm manner.
The key responsibilities include, but are not limited to:
- Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers
- Assisting with the day-to-day operations in the Plumbing & Heating department both over the phone and in person
- Greeting customers and helping, recommending products, offers and referring to experts
- Interpreting and translating customer needs into CAD drawing and detailed quotations with assistance
- Researching and deciding on materials and product sourcing & setting costs according to customer budgets
- Working closely with team members, customers, architects, and contractors
- Researching and following industry changes, evolutions, and best practices
- Ensuring excellent customers service levels are always achieved, on a day-to-day basis, in person and over the phone, building long term relationships
- Processing orders and working with other departments to schedule delivery and redelivery
- Researching required information using available resources to keep knowledge current with trends
- Ensuring procedures included within the Group Health & Safety Policy are always adhered to
Key skills we will be looking for include:
- Ability to learn design, sales, and customer service practices
- Good understanding of Microsoft Office
- Ability to multi-task, prioritise and work well under pressure
- Commercial awareness
- Excellent verbal, written communication and listening skills
- Ability to work within a team
- Works in a professional manner
- Organised with a high level of accuracy and attention to detail
This is an exciting permanent position within a growing department with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, employee assistance programme, pension, training and development opportunities and more.
To apply, please email people@np-group.com. If you require any reasonably adjustments to the application process, please call +44 (0) 1481 245801.